3D Image Troubleshooting (Classic Mode)

This page will help you solve problems viewing 3D content on this website.

Step 1 - Install a 3D Viewer

A 3D Viewer is required to view 3D images of your lift plans on our website. Please select one of the following viewers:

Cortona3D Viewer

Cortona3D Viewer is an actively supported 3D-viewer that works well with a wide array of video cards.

To use Cortona3D Viewer on 3D Lift Plan...

Install the Cortona3D Viewer. Follow the instructions on the Cortona website to install the Cortona3D Viewer.
Tell 3D Lift Plan to use Cortona3D Viewer

You can select which 3D Viewer to use at any time by going to your Account Preferenes page.
Return to My Account and open a Lift Plan. Your web browser may ask for your permission before using the Cortona3D Viewer on our site by displaying an information bar at the top or bottom of the page.

To view the Cortona3D User's Guide, right-click anywhere on the 3D image, select "Help" from the popup menu, then select "User's Guide".

BS Contact

BS Contact by Bitmanagement is actively supported, works well with a wide array of video cards, and allows you to print scaled two-dimensional images, but it requires a license to remove the Watermark that moves around in front of the 3D image.

To use BS Contact on 3D Lift Plan...

Install BS Contact. Follow the instructions on the Bitmanagement website to install the latest 32-bit version of BS Contact.
Tell 3D Lift Plan to use BS Contact

You can select which 3D-Viewer to use at any time by going to your Account Preferences page.
Return to My Account and open a Lift Plan. Your web browser may ask for your permission before using BS Contact on our site by displaying an information bar at the top or bottom of the page.

BS Contact User's Guide

Step 2 - Check your version of DirectX

DirectX version 9.0 or greater is required. (DirectX version 10 is packaged with Windows Vista and Windows 7).

To check your DirectX version on Windows XP, ME, 2000, or 98, follow these steps...

Go to the Windows Start Menu and select Run.
Type dxdiag, then press OK.
Your version of DirectX will be shown near the bottom of the "DirectX Diagnostic Tool". If you do not have version 9.0 or greater, download and install the latest "DirectX End User Runtimes" from Microsoft's website... Microsoft DirectX Downloads

Step 3 - Make sure hardware acceleration is enabled on your graphics card.

Windows 7

Press the Windows Start button, then select "Control Panel"
Click "Appearance and Personalization"
Click "Display"
Click "Change display settings", then "Advanced Settings"
On the "Troubleshooting" tab, click "Change settings." If it is disabled, then there should be a tab for your graphics card control panel which will lead you to it's Hardware Acceleration setting.
Make sure the Hardware Acceleration slider is all the way to the right.

Windows Vista

Right-click the Windows desktop and choose Personalize.
Click "Display Settings"
In the Display Settings dialog box, click "Advanced Settings..."
On the resulting dialog box, click the "Troubleshoot" tab.
Click "Change Settings"
You'll probably see a User Account Control message box asking for permission to continue. Click "Continue"
Make sure the slider is all the way to the right.

Windows 2000 or XP

Right-click the Windows desktop and choose "Properties" from the popup menu.
Click the "Settings" tab, then click "Advanced"
In the next dialog box, click the "Troubleshoot" tab.
Under Hardware Acceleration, make sure the slider is all the way to the right.

If you were required to make changes to your graphics settings, close your web browser before trying to use 3D Lift Plan again.

Step 4 - Send your DirectX Diagnostic information file to 3D Lift Plan Customer Support.

If you are still having problems, follow these steps to send 3D Lift Plan Customer Support information about your hardware...

Windows XP/ME/2000/98	Windows Vista
Go to the Windows Start Menu Select "Run" Type dxdiag, then press "OK" The DirectX Diagnostic Tool will appear...	Click the Start Menu icon Select "All Programs" Select "Accessories" Select "Run" Type dxdiag, then press "OK" The DirectX Diagnostic Tool will appear...

Click the "Save All Information" button at the bottom of the DirectX Diagnostic Tool.
E-mail 3D Lift Plan Customer Support.
Be sure to attach the file you just saved and provide an explanation of your problems.